We’ve gathered a few of our most frequently asked questions BELOW. If you have any other additional questions, that are not answered or you need further clarification – please feel free to email us at firstname.lastname@example.org
About the Ears/Felt Pins:
- Are your mouse ears sturdy or soft?
- Will my ears be ruined in the rain?
- Can I wear my ears on Disney rides?
How long will it take for my order to be made?
Our ears are ready to ship and available for pre-orders! Ready to ship ears ship in 2-3 days and pre-orders are 2-3 weeks.
Do you create custom ears?
Yes we do!!! Each month we will announce a date through our Instagram and website when we will take a select amount of customs.
Do you have this character or this themed ear?
What you see is what we have for the time being however, please feel free to purchase a custom or message us with a ear request so we can add to our “must make soon” list.
Will my ears be here in time for my trip if I order today?
If you are unsure if your ears will reach you in time for your magical trip please contact us before purchasing! We will then give you our honest opinion of estimated arrival.
About The Ornaments/Keychains:
- What type of paint is used on the ornaments and keychains?
Acrylic Paint: Permanent, water resistant and flexible when dry.
- What type of sealant do you use on the hand-painted items?
Mod Podge: Non-toxic, dishwasher-safe, gloss water base sealant, that protects paint and product (Note: May become tacky when exposed to heat/humidity for long periods of time.)
- Are the pom-pom's water resistant?
Pom Pom's: Great in most climates - hot, humid, and cold. NOT water resistant. If they do get wet, some of the fibers on the pom-pom's may fall out.
- Do you create custom ornaments/keychains?
- When will the shop be open again? And how will it work?
For shop re-stocks please refer to our Instagram account or the ANNOUNCEMENT "header" on our webpage.
- How can I order?
You can order through our website – when we are stocked.
- What if an item is SOLD OUT?
- Do you offer returns?
- Can I cancel an order?
- Who is responsible for lost/damaged packages?
- How can I stay informed?
The best way to stay informed about new designs, announcements, and any specials/giveaways is to follow us on Instagram: @ThreeLittleTinkers