We’ve gathered a few of our most frequently asked questions BELOW. If you have any other additional questions, that are not answered or you need further clarification – please feel free to email us at firstname.lastname@example.org
- When will the shop be open again? And how will it work?
For shop re-stocks please refer to our Instagram account or the ANNOUNCEMENT "header" on our webpage.
You can order through our website – when we are stocked.
- What if an item is SOLD OUT?
Currently, our policy is: whatever we have available or posted on the shop is what we have available for purchase. HOWEVER, before each re-stock we will be sure to inform you on what types and styles will be available, as well as take any new or further suggestions from you guys!
*** PLEASE NOTE: Not EVERY design will be available for each opening – that way we are able to give you guys some versatility each go around. ***
At this time we do not offer returns or exchanges. However, if there is and issue with your order upon arrival we encourage you to reach out to us so can help solve the problem.
Sorry once an order is placed we cannot cancel it.
- Who is responsible for lost/damaged packages?
Once an order has shipped, we are no longer responsible for any damages that be caused in route by USPS. Along with damages we are not responsible for any lost packages. If a package does become lost, we encourage our customers to reach out to their post office with the information we provide (Tracking number and date of shipment).
The best way to stay informed about new designs, announcements, and any specials/giveaways is to follow us on Instagram: @ThreeLittleTinkers